Warm Phone Transfers
We ensure smooth and uninterrupted service by connecting the right caller to the right agent.
Personalized Call Transfer
We keep a personal touch with every call transfer. Our AI assistants ensure the calls are seamlessly transferred to the right team member without any interruptions. Our AI assistant will gather the caller’s information so that when the call is transferred to the representative, they have all the information they need to jump right into the conversation.
Manage the Caller's Context
There’s nothing more frustrating for a customer than to repeat themselves. However, this isn’t going to be an issue with Fluten’s AI assistants. They can retain caller information, ensuring that the new agent has everything they need to answer the customer inquiry quickly. With our system, you get detailed caller history and notes to ensure there’s no gap in the communication.
Deliver the Service With Confidence!
Effortless Collaboration within the Team
Fluten facilitates a smooth hand-off between the departments, enhancing internal communication and ensuring uninterrupted service for the customers. Our system also supports advanced team collaboration, allowing representatives to transfer calls with detailed notes, creating a more cohesive experience.
Reduce Caller Frustration
With warm transfers, callers are guided smoothly from one representative to another, which reduces frustration and improves satisfaction. With our AI assistants, the transitions will always be smooth and customers will feel valued. The result you will get is happy customers and less stress for your team.
Seamless Transfers for Maximum Satisfaction
Fluten ensures that all the calls are handled with precision and care. We keep the caller information for the next representative, reducing delays and increasing customer satisfaction. Through intelligent call routing, the AI doesn’t just transfer the calls but also collects, categorizes, and presents useful data to the next agent in real time. With all these features, Fluten offers a comprehensive system to ensure personalized call transfers.