Leveraging Call Intelligence for Better Insights
Unlock the power of metadata to make informed decisions about your customer service.
In-Depth Caller Insights
Fluten’s AI assistant collects metadata from each call to provide critical insights for your team, including the caller’s location, previous interactions, and the customer’s specific concerns. With the help of this useful information, agents can tailor their responses to meet the customer’s expectations. This level of personalization improves customer satisfaction and service quality.
Data-Driven Decisions
By leveraging the insights you get from our AI assistants, you can identify patterns and trends in customer behavior. Fluten helps you analyze metrics, such as call volume, peak hours, and caller demographics to empower you in the decision-making process. Use this data to optimize the staffing, enhance the training programs, and adjust your service offerings according to customer expectations.
Transform Data to Actionable Insights
Easy Integration with Your System
Fluten’s call intelligence easily integrates with your existing Customer Relationship Management (CRM) system. We ensure all your data is accessible to you from a single place so you can easily refer to past interactions whenever needed. This easy access allows your agents to deliver faster and more accurate services, improving the customer experience.
Real-Time Monitoring and Reporting
Our AI assistants can provide real-time reporting, allowing you to monitor call performances and customer interactions as they are happening. With instant access to metadata, your team will be able to quickly identify the areas of improvement to maintain the service standards.
Comprehensive Call Analytics for Long-Term Success
Fluten’s call intelligence streamlines call management and empowers businesses with actionable insights. The metadata and analytics help in identifying customer pain points, tracking service trends, and refining your approach to customer service. Our product gives you a clear overview of the performance metrics to make a maximum impact. With real-time data, you can quickly adapt to the changing customer needs to always meet the customer expectations.