Case Study: 20% increase in the conversion rate for Event Management Company

Fluten’s 24/7 AI Call Assistant
Client: Ravi P., Owner of an Event Management Company
Industry: Event Management

Overview

Ravi’s event management company was experiencing missed opportunities due to unanswered calls after office hours. This led to frustrated potential clients and lost revenue. To solve this issue, Ravi’s company turned to Fluten’s AI-powered inbound call assistant. What did they achieve? A 20% boost in conversion rate and no missed calls after hours, significantly improving their customer service quality and business performance.

Solution

Fluten suggested a 24/7 inbound call management solution with an AI-powered assistant, allowing Ravi’s company to answer every call around the clock without increasing staff costs.
Key features that contributed to the success of this project included:

  • •  24/7 Availability: With this, we ensured there were zero missed calls.
    • Multi-Lingual Support: This helped in catering to a diverse workforce.
    • Call Recording and Transcripts: To provide insights to optimize future customer interactions.
    • Lead Qualification: The AI assistant filtered out the low-priority leads for improved operational efficiency.

Results

Fluten’s AI assistant delivered remarkable results for Ravi’s company:

  • • 20% increase in the conversion rate.
    • 100% reduction in missed calls.
    • 80% increase in positive client feedback.
    • Efficiency gain by filtering low-value calls.

Ravi Reflected

 Fluten has been a game changer. We no longer have to worry about missing calls, and the increase in conversion rates speaks for itself. Our client loves 24/7 availability, and it has helped to run our business more smoothly.