Leveraging Call Intelligence for Better Insights
Unlock the power of metadata to make informed decisions about your customer service.
In-Depth Caller Insights
Fluten’s AI assistant collects metadata from each call to provide critical insights for your team, including the caller’s location, previous interactions, and the customer’s specific concerns. With the help of this useful information, agents can tailor their responses to meet the customer’s expectations. This level of personalization improves customer satisfaction and service quality.
Data-Driven Decisions
By leveraging the insights you get from our AI assistants, you can identify patterns and trends in customer behavior. Fluten helps you analyze metrics, such as call volume, peak hours, and caller demographics to empower you in the decision-making process. Use this data to optimize the staffing, enhance the training programs, and adjust your service offerings according to customer expectations.